Careers@Plum

Current Openings:

Graphic Designer
Customer Success Manager
Business Development Representative
Software Developer (Front End)
Software Developer (Full Stack)

We're building fantastic things, we need your talent.

At Plum, we are transforming the hiring process. Plum’s SaaS platform quantifies attitude and company culture to increase engagement, optimize teams and predict successful new hires. Plum believes in the importance of building teams that are focused on creating a positive culture and being the right fit for the role.

We are funded with enterprise clients including: Citrix, RocketSpace, Agoda, Intact, AllianzX and Nestle. Located in Kitchener/Waterloo, Plum life is centered around loving what you do. Each day our team comes to work excited to collaborate and create while having fun doing it. We are looking for people to build on to our strong foundation that will take our company to the next level.

What can you expect working at Plum?

  • Supportive workplace culture
  • Competitive benefits
  • Flex time
  • Internal growth opportunity
  • Various company outings

Still not convinced? Check out our social channels for some more insight into the Plum life.

  • Plum's Facebook page
  • Plum's Twitter page
  • Plum's LinkedIn page
  • Plum's Instagram Page

Graphic Designer

We are a fun, fast-paced startup looking for a practical dreamer to wholly own our visual identity and brand story. Our next Graphic Designer will be responsible for all aspects of digital and brand management. Plum believes in a less-is-more approach to design, which is clean, editorial, and conveys complex concepts (Artificial Intelligence, Human Potential, and the Future of Work) with simple everyday objects. We have a strict no stock photos of business people, or images overlaid on Apple monitors/screens, or pictures of robots and humans holding-hands policy - if this seems like a fun challenge read on.

Make sure a link to your portfolio is in your resume

About You

  • You have 3-5 years of experience in Graphic Design/Marketing Design excellence. If you have less experience, you have a kick-ass portfolio you’re eager to share with us
  • You are comfortable working with various digital mediums to drive engagement, differentiation, and conversion
  • You have an in-depth knowledge of design related software and tools (InDesign, Illustrator, Photoshop, and Acrobat)
  • You Have a strong ability to setup and execute against creative/brand experiments across channels and formats
  • You constantly look for opportunities to create unique moments and experiences with UX and interaction design
  • You are able to build upon a storyboard or an idea to create a rich visual narrative and story. You are able to convey complex ideas and concepts through simple everyday concepts and objects
  • Your designs are purpose-built for conversion. You are an expert in call-to-actions and incentivising clicks
  • You are able to manage your own time and focus. You are able to prioritize requests based on impact to business and need
  • You deliver what you commit to. On time and with a quality that would make your mom proud. Fridge-worthy.

Nice to Have

  • You have some understanding of video/photo editing and motion graphics, and are able to produce short high-quality videos and animation.
  • You have developed and documented brand standards and ensured internal and external compliance of design, layout, typography, color.
  • Have successfully developed designs and visual strategy at a B2B software or services company. You understand how companies evaluate and buy technology.
  • You have built presentations (Powerpoint/Keynote) for public keynotes or other high profile engagements/conferences (basically, you’ve created presentation decks that a CEO would use for their presentations.)

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Bitly link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

APPLY NOW

Customer Success Manager

We are looking for someone with the perfect blend of strategic thinking, customer care, and entrepreneurial spirit to join our team as our Customer Success Manager. You will partner with our customers to understand their expected outcomes, measure success, and develop a system to track your progress.

About the Role

  • Ensure our customers achieve their expected outcomes through their interactions with Plum.
  • Enable customers to become familiar with the Plum product immediately, through onboarding and ongoing training.
  • Grow and maintain mutually beneficial relationships with customer champions to gain a 360-degree view of customer use cases, satisfaction, and perceived value.
  • Collect, organize, and analyze customer data to make informed decisions.
  • Create policies and procedures that optimize the customer experience.
  • Become a Subject Matter Expert in all things Plum and continue to grow your knowledge as the product evolves.
  • Gain and maintain knowledge of customers’ key objectives and provide valuable insight into how they should use Plum to achieve those objectives.
  • Formulate plans to align customers’ business needs with successful product use.
  • Provide timely support to all product users.
  • Track support requests and modify procedures to streamline support.
  • Identify and prioritize customer challenges, and actively suggest solutions.
  • Act as the customer’s trusted advisor to advocate for and represent the customer’s interests in all things Plum.
  • Help prepare/conduct regular Business Reviews.
  • Help drive customer references and case studies.
  • Special projects as needed.

About You

  • You enjoy working in a start-up culture with a close-knit team that shares Plum’s values of commitment, achievement, teamwork, and transparency.
  • You are eager to join a company in which you can work hard and develop in a rewarding career with growth opportunities.
  • Continual learning and development is important to you and you are keen to be the Customer Success expert and leader.
  • You enjoy the challenge of working with a variety of different people at various levels, and your strong interpersonal skills enable you to do this with ease.
  • You are an excellent communicator and do not shy away from a difficult conversation. You have a profound ability to communicate with diplomacy and tact.
  • You like the idea of creating and refining the training and onboarding experience for customers to derive maximum value and adoption.
  • Being proactive is in your blood. You proactively manage your time and your customers to ultimately reduce churn, increase renewals, and provide customer-centric upsells.
  • You are customer-focused; you have a desire to help your customers meet/exceed their business goals.
  • You don’t mind being flexible when needed; you can anticipate change and adjust priorities and strategies accordingly.
  • Working as part of a team comes easy to you. You understand how to interact with colleagues to drive group goals.

Nice to Have

  • Understanding of recruiting / talent acquisition and talent management.
  • Bilingual (English/French).
  • Customer Success Management experience.
  • Experience with Hubspot and/or other CRM/CSM software.
  • Experience with customer support software.

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Bitly link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

APPLY NOW

Business Development Representative

Plum is seeking a Business Development Representative to become a key member of our sales team. You will be responsible for qualifying and developing new revenue opportunities.

You will achieve this by effectively managing and nurturing inbound leads and performing outbound campaigning. You will work closely with our Account Executives and the Marketing department to ensure you are providing a high-quality experience for all prospects. If you are a highly motivated self starter, then we’d love to meet you!

Responsibilities include:

  • Qualifying a prospective client and identify the fit/match for Plum.
  • Developing and executing outbound lead generation campaigns including email campaigns, strategic calling, social networking and other effective methods.
  • Conducting high level conversations with decision makers in prospect accounts.
  • Creating a positive first experience with the Plum brand for potential clients.
  • Documenting your success in CRM.
  • Tracking activities and maintaining relevant information in CRM.
  • Achieving monthly quotas of qualified opportunities, pipeline attribution, and closed deals.

You have experience:

  • B2B prospecting (bonus points for SaaS).
  • Building consultative relationships with senior level prospects.
  • Communicating with potential or existing B2B clients with excellent written communication & professional phone calls.
  • Executing; you get the job done.
  • Explaining and presenting complex concepts in an easy to understand manner.
  • Thriving in an entrepreneurial environment, evolving your role as the business grows.
  • Thriving in a metrics-driven environment is an asset.
  • Working with CRM (i.e. HubSpot).

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Bitly link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

APPLY NOW

Software Developer (Front End)

Required:

  • Be a well rounded software developer with experience backed opinions.
  • Have built single page web applications interacting with RESTful backends using web technologies, like Angular or React.
  • Have worked with ngrx or Redux.
  • Love crafting user interfaces using their deep knowledge of CSS.
  • Believe strongly in writing testable and maintainable code.
  • Love to learn and extend their skills.

The Plum team strives to grow, improve and learn together.

  • We’re Agile and believe in peer review and knowledge sharing.
  • We use Docker in our development environments to make things repeatable and easy.
  • We use Git and the Atlassian family of products to collaborate.
  • Our RESTful APIs are written using Django/DRF and Postgres.
  • Our Front-end is written using Angular/Typescript/RxJS/ngrx.

We want to know more about who you are and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Bitly link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

APPLY NOW

Software Developer (Full Stack)

The right developer will:

  • Be a well rounded software developer with experience backed opinions.
  • Have built RESTful APIs and have experience with Python.
  • Have experience with Javascript and have built single page web applications (e.g. Angular, React, etc.)
  • Believe strongly in writing testable and maintainable code.
  • Love to learn and extend their skills.

The Plum team strives to grow, improve and learn together.

  • We’re Agile and believe in peer review and knowledge sharing.
  • We use Docker in our development environments to make things repeatable and easy.
  • We use Git and the Atlassian family of products to collaborate.
  • Our RESTful APIs are written using Django/DRF and Postgres.
  • Our Front-end is written using Angular/Typescript/RxJS/ngrx.

We want to know more about who you are as a whole and how you’ll fit with our team and culture, as such we ask that you complete the Plum Discovery Survey (follow the Bitly link below). By taking our Plum Talent Assessment you’ll get a chance to check out our base product first hand and get your own Plum Talent Profile that highlights your strengths and gives you tips to make sure your next role is the right fit.

APPLY NOW

About Plum

We are an award-winning company, agile, have raving fans, customers, recurring revenue, a massive market, funding, coverage in WIRED and The Atlantic, widespread support across the United States, Canada, throughout Africa and many other emerging markets. Plum is on track to be a household name in a few short years, and finally, is extremely humble (cough). :)

For companies with too many applicants, Plum not only helps match for job fit and company culture, it is also the only tool on the market that identifies high potential applicants before anyone picks up a resume. Come help us bring real change to the traditional hiring process!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Get Social With Plum

  • Plum's Facebook page
  • Plum's Twitter page
  • Plum's LinkedIn page
  • Plum's Instagram Page
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